Privacy Policy

Our Commitment to Privacy
EXPERIENCES CANADA is committed to ensuring the accuracy, confidentiality and integrity of all personal information.* The responsible collection, use and disclosure of the personal information provided by our members, participants and employees is an important tenet in our organization.
Any time you work with EXPERIENCES CANADA, you are protected by the rights and safeguards established in our Privacy Policy.

Collection and Use of Personal Information
EXPERIENCES CANADA collects and uses personal information for the purpose of providing participants with the programs and services requested from us, or for the purposes set out in this policy. EXPERIENCES CANADA will not sell, lease, or trade personal information to other third parties and will not disclose your personal information to anyone else without your prior knowledge or consent, except when required by a government body or agency, or as permitted by law, or to a trusted service provider who has agreed to protect the privacy of the information.
Your personal information is used to communicate with you about your program and to provide you with information related to membership in EXPERIENCES CANADA and services provided. EXPERIENCES CANADA may contact you from time to time to conduct surveys in an effort to continually improve our program and service offerings.
EXPERIENCES CANADA will only ask you for information required in the normal operation and delivery of our programs. We will seek your prior consent to the collection, use and disclosure of the information as required by applicable privacy legislation. Subject to legal and contractual requirements, you can refuse to consent to our collection, use or disclosure of information about you. You may also withdraw your consent to any further collection, use or disclosure of information about you at any time by giving us reasonable notice. If our intended disclosures or uses of information change, we will notify you accordingly.
You can access our website home page and browse our site without disclosing your personal data. Anonymous or non-identifiable information gathered by EXPERIENCES CANADA through our websites may be used for technical, research and analytical purposes. Information which does not identify individuals, collected through surveys, existing files and public archives may be used by EXPERIENCES CANADA to analyze its markets and to develop or enhance program offerings and service.

Youth’s Privacy
For program participants under 18 years of age, we will obtain permission from a parent or legal guardian to collect and use personally identifiable information about the youth.

Disclosure
To enable us to more efficiently provide and deliver our programs and services, EXPERIENCES CANADA may share your personal information with selected third parties who are acting on our behalf as our agents, suppliers or service providers. Such third party service providers are provided only with such information as is necessary in the circumstances (e.g. your full name will be given to our travel agent in order to purchase your ticket; your name and address to our insurer for insurance purposes). Information provided to third parties may be used only for the purpose stipulated and is subject to strict terms of confidentiality.

Accuracy
EXPERIENCES CANADA commits to ensuring that any information we hold about you is as accurate, complete and up-to-date as possible. Please inform us of any changes to your personal information including name, address or other related file information. In the event that you have questions about the accuracy of factual information we have collected about you, you will have access to that information to verify and update it.

Security
We are committed to protecting your privacy. Security measures, such as locked cabinets, restricted access and the use of passwords and encryption have been adopted to protect your personal information against loss, theft, unauthorized access, etc. Our employees have been trained to respect your privacy at all times and those employees with access to your personal information shall use your personal information strictly in accordance with the EXPERIENCES CANADA Privacy Policy and the laws applicable to each specific business.

Questions or Concerns
EXPERIENCES CANADA has procedures in place to receive and respond to inquiries or complaints about its handling of personal information. If you have questions about the collection, use or disclosure of your personal information by EXPERIENCES CANADA, or if you simply want to know whether we have any of your personal information on file, please contact us by e-mail at info@experiencescanada.ca or by telephone at 1-800-387-3832.
* “Personal information” is personally identifiable information such as your personal name, residential address, telephone number and e-mail address. It also includes information about your program history, current registration in programs, billing records and services. Publicly available information, such as your business name, title, business address and business phone number, is not considered personal information.